- Delivery arrangements vary with every instrument we sell, from using a courier to deliver worldwide, to meeting at a convenient place. The cost of getting your kora to you simply depends on how much delivery costs us – we charge it at cost.
- How? If being sent by courier or parcel service we take the bridge down to protect the kora in transit (and reduce the shipping costs). This means that you need to put it back up, and retune the kora. We have a helpful video to help you do this and have been told by several customers that it was much easier than they had feared! We use purpose-built boxes to ship the koras.
- How much? As a rough price guide, the specialist packaging we use plus an insured courier delivery within the UK or France costs approximately £80/110€. In the past it has cost in euros: to Italy 140€, to Finland 215€, to the US 240€ and to Kuwait 370€. Delivery from point of collection is 3-5 working days worldwide. We will always give you an accurate price for shipping and insurance. For customers outside of the European Union (EU) please also bear in mind any customs charges (see below).
- Collection: We are also happy for customers to come to us to collect their kora – though now that could be the UK or France so best to check where we are on our calendar! If you come to us there is no delivery charge, you get free coffee and an introductory lesson.
- For other items such as strings and stands etc we will normally post items within one week of a cleared payment, or we will contact you to advise otherwise. Bags are generally at least two weeks as they are made to order.
- The nature of our work means we generally keep low stock levels and are often travelling. If an order is urgent and you are happy to pay any extra costs let us know in the comments box and we’ll always do our best to help where possible.
- If you are buying a kora and accessories together, the Shop Checkout will show you the charge for shipping the accessories. If you’d like us to ship it all together when your kora is ready then delivery charges will be taken into account – you will not be overcharged.
Outside of the EU, your country’s Customs department may require you to pay an import charge. This is completely beyond our control and is normally paid at the time of delivery to the courier, or you may be sent a bill instead. You are responsible for paying this charge and unfortunately we simply cannot include it in our prices or quotes. The amount of customs/tax varies from country to country.
We have very recently discovered the wonderfully useful Import Duty Calculator by Pitney Bowes. It is pretty straightforward to use and we will be seeing if we can make it easier to use for our own products, but in the meantime it will certainly help you work out how much tax you can expect to pay. If you need help, please ask once you have a complete shipping price from us.
We prefer payment via bank transfer, but do accept credit and debit cards through PayPal (no account needs to be set-up).
- If you are an overseas customer, please check with your bank or PayPal to see what rate of exchange you will be given.
- Some banks will charge you to make international transfers.
- If the balance for a kora purchase is also paid through PayPal, we will ask you to pay half of the PayPal fees – so for international transactions that is 2%. This surcharge will be shown separately on your invoice if you have already told us that this is how you will pay the balance.
- All goods remain the property of The Kora Workshop until paid for in full.
For 3 years from the date of purchase we will replace any defective parts. The guarantee does not cover any damage caused by accidents, transport, inappropriate storage or mis-
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